Cross-Cultural Communication

Through this program, participants gain an understanding of the elements of culture that are always at play when interacting with others.

Individuals at all levels of organizations face unique challenges when working in multi-national and multi-cultural teams. They must decode the complex and often confusing dynamics that affect their ability to share information, gain support and accomplish work—regardless of where that work is happening or who it is happening with. Through this program, participants gain an understanding of the elements of culture that are always at play when interacting with others—and how to best adapt their approach to create a collaborative, respectful and productive outcome.

Consider this program if…

• Project team members and leaders need to interact with others whose cultural background varies from their own.
• Individuals struggle to create and maintain rapport with those who have different nationalities than their own.
• Managers, supervisors and others struggle to lead multi-national teams.
• Engagement surveys and exit interviews show that people feel the organization or managers don’t value diversity of cultures in the workplace.
• Individuals need a primer for working with nationalities different from their own.

Learning Outcomes:

• Build awareness and understanding of the unconscious assumptions that you and your team members make that affects your communications and organizational effectiveness.
• Recognize the actions that support a working atmosphere of mutual trust and respect in any across any culture.
• Perform successfully in international teams by adapting to one or more key cultural differentiators.
• Use key communication skills to address specific scenarios that most team members face—clarifying expectations and working through disagreements.