Manager as Mentor and Coach
Manager as Mentor and Coach
These skills learned in this program allow leaders to effectively and appropriately respond to the performance changes which are inevitable to anyone in position of leadership.
Individuals who have the responsibility for managing, supervising or leading others need an essential set of skills. These skills allow leaders to effectively and appropriately respond to the performance challenges which are inevitable to anyone in a position of leadership. Not only are these skills invaluable in leading others, they allow the leaders to harness important energy necessary in dealing with customers and achieving high organization standards. When an individual has these core skills, he or she is able to communicate well with employees, peers, vendors and customers.
Consider this program if…
- Communication between leaders and employees is strained and breaks down.
- Individual expectations and standards are unclear.
- Effective performance goes unnoticed and ineffective performance is not addressed.
- Conflict and disagreement are roadblocks to achieving individual and organizational goals.
- Feedback for continuous improvement happens once a year at the performance review.
- Problem solving occurs by a select group of people and buy-in to solutions is low.
- New leaders haven’t transitioned fully to role.
Program Outcomes:
- Use assertive skills to create accountability in others.
- Listen to identify the layers of any problem.
- Use non-verbal and verbal communication to build trust and increase rapport.
- Clarify expectations and set up-front agreements about goals and job duties.
- Maintain relationships and ensure tasks get completed by responding with corrective feedback to individuals who break agreements.
- Handle conflict by developing solutions that meet the needs of all involved.
- Coach others to higher levels of performance through formal and informal development planning.
Available Options:
- Optional: Manager as Mentor & Coach multi-rater feedback instrument
- Manager as Mentor & Coach skill card set available
- Role plays can be tailored to specific audience scenarios
Logistics:
- Four (4) 2-hour webinar series
- Two-day program