Assertive Communication

Skillful communication is important in all aspects of organizations.

Skillful communication is important in all aspects of organizations. Extremes in communication negatively affect customers, team members and leaders. In this program, participants learn how to communicate in an assertive way, ensuring that tasks get done and relationships are maintained.

Consider this program if you know:

• There is a steady stream of communication breakdowns in your team or organization.
• Individuals wonder how to ask for support and get it from those with more authority than them.
• Managers and supervisors over-react or under-communicate, leaving others confused or disengaged.
• Poor communication is driving down customer satisfaction.

Program Outcomes:

• Work to be assertive in your communication, rather than passive, passive-aggressive or aggressive.
• Recognize four parts of communication and how they are situationally appropriate.
• Address the main barriers to successful two-way communication.
• Actively listen in order to build understanding and commitment from others.
• Advocate for a specific point of view and check for others’ level of agreement and reactions.