Crisis Capability for Managers: Confrontation Skills

When people have a pattern of making agreements, are fulling willing and able to hold them up, and yet do no deliver on the agreements, leaders need to confront the behavior and correct it.

When people have a pattern of making agreements, are fully willing and able to hold them up, and yet do not deliver on the agreements, leaders need to confront the behavior and correct it. This correction needs to be made in order for teams to function effectively and fairly. Without the correction, individuals who have made agreements and not kept them lose interest in future agreements and wonder about their commitment to the team.

Your employees may need these skills if:

• Assignments and tasks slip without any consequence.
• When agreements are broken, leaders blow-up, or ignore the issues.
• Working relationships are strained over broken promises.
• Leaders are frustrated by the defensiveness of individuals.
• Credibility of leaders is low because they rarely follow up on delegated assignments.

Learning Outcomes:

• Recognize when confrontation skills are necessary.
• Confront broken agreements in a way that maintains and strengthens relationships of those involved.
• Handle defensiveness.
• Obtain a genuine commitment to resolutions.