Giving & Receiving Feedback

Managers and employees will learn how to give formal feedback, especially as part of a performance review or appraisal discussion.

Feedback is an important part of development for all professionals–whether you are a manager or an individual contributor–you need information about how you are performing in order to maintain and improve your results. When delivered well, feedback can build rapport and confidence. If handled poorly, it has the possibility to reduce motivation and engagement. In this program, managers and employees learn how to give formal feedback, especially as part of a performance review or appraisal discussion.

Learning Outcomes:

For Manager-Version:

See the value of feedback to a manager and his or her employees.
Recognize that feedback is part of an organization’s culture.
Avoid barriers to feedback.
Get ready for and hold an effective feedback conversation.
Handle difficult feedback reactions from employees, without damaging working relationships.
Set up a productive two-way dialogue with employees, responding well to feedback you as a manager may receive.

For Employee-Version:

Recognize the value of formal and informal feedback.
Understand how feedback fits into an organization’s performance management culture.
Know how to self-analyze your own performance.
Ask your manager and others for feedback.
Receive and apply feedback in a constructive way.
Give feedback upwards to your manager.

Your organization may need this session if:

Feedback is infrequent, poorly timed, critical and damaging to motivation.
The only time individuals get an indication of their own performance is at review time.
Reward and recognition programs, while costly and far-reaching, don’t seem to have the impact they once did.
Giving and receiving any feedback is very stressful to all parties involved.
Performance results are vague and subjective.

Logistics:

Manager-version: One-day and half-day versions
Employee-version: Three hours
90-minute and 2-hour webinars available

Programs