Indispensable Assistant

The partnership between assistants and their leaders is both critical and not always easy to establish and maintain.

With the onslaught of information that individuals face in industry today, having a professional, competent and skillful assistant is critical to success. The partnership between assistants and their leaders is both critical and not always easy to establish and maintain. In this program, assistants learn how to ensure their skills are used to their full potential, how to get clear with those with whom they work about priorities, and how to assertively and respectfully make requests of others.

Consider this program if you know:

• Communication between leaders and assistants sometimes breaks down or is strained.
• Expectations and standards are unclear between the assistant and the person he or she supports.
• Assistants and those whom they serve have very different ways of working – and they’d like to be more aligned.
• Problem-solving falls on the shoulders of the assistant and he or she would like buy in from others.
• Time management is a challenge because simple systems for getting the work done aren’t set up.

Program Outcomes:

• Use assertive skills to create clarity and earn respect from others.
• Listen actively to ensure understanding.
• Clarify expectations and set up-front agreements about goals, job duties and assignments.
• Establish priorities with others that are both practical and realistic.
• Problem solve with others in order to reach lasting solutions to issues and challenges.
• Set up your work space to be your own personal “command central”.