Professional Presence

In business today, our internal and external customers have a high standard for how you interact with them and the use of their time.

In business today, our internal and external customers have a high standard for how you interact with them and the use of their time. We all know individuals who have a “presence” or way of interacting that is professional, assertive and, most of all, effective. This presence is made up of a variety of factors including how they communicate, the media they use to communicate, their body language, how well they adapt to your needs and even the content of messages left on voicemail and e-mail. This program focuses on creating a forum for individuals in the workplace to evaluate their communication skills, their use of communication media and their presence in terms of assertiveness.

Consider this program if you know:

• Really bright individuals in your company don’t seem to get the recognition or results they could.
• Some individuals consistently make poor use of communication tools such as e-mail, voice mail and face-to-face communication.
• Managers and supervisors are missing an assertive edge that pushes others to achieve results.
• Some people overwhelm their counterparts with too much information while others provide too little.
• Individuals need professional polish in their way of interacting with others.

Program Outcomes:

• Use body language to send powerful and intended messages.
• Recognize the factors that contribute to credibility, rapport and trust.
• Select and use the right media for the message being sent.
• Write e-mail messages that get read—and responded to.
• Leave voice mail messages that ensure response.
• Get others to hear your point of view—be able to take your turn in a conversation or discussion.
• Use assertive communication skills.