Team Communication Skills

The teams that achieve their goals and tasks are those that are able to communicate openly and specifically.

More and more organizations are creating participative employee teams. These teams are responsible for planning and carrying out large-scale projects, implementing quality initiatives and solving corporate-wide customer service issues. Often these teams find working together challenging–team members frequently come from different areas of the organization. The teams that achieve their goals and tasks are those that are able to communicate openly and specifically. This communication allows the team to handle both the human and task aspects of their undertakings.

Your employees may need these skills if:

• Misunderstandings sidetrack teams.
• Cross-functional teams don’t have a “common language ” to use during meetings and problem-solving sessions.
• Conflict occurs frequently on teams and prevents teams from achieving goals.
• Team members often have different understandings of what is expected of them.

Program Outcomes:

• Use reflective listening to build collaboration among team members.
• Create group agreements and ensure team members will support agreements.
• Handle conflict without damaging relationships among team members and losing productivity.
• Clarify team members’ expectations and understandings.
• Recognize differences between team members’ communication styles.